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Frequently Asked Questions

We understand the challenges of various industries, and manufacture reliable quality products through equipment and professional production technology, so that customers' ideas can be quickly realized.

  • Q. 1. What is a cryogenic medical refrigerator?

    A cryogenic medical refrigerator is a specialized refrigeration unit designed to preserve biological samples, vaccines, pharmaceutical products, and medical materials at ultra-low temperatures. These units ensure product stability, prevent degradation, and maintain the integrity of sensitive samples over long periods.

  • Q. 2. What temperature ranges do your refrigerators cover?

    Our product line includes models with various temperature capabilities:
    •Pharmaceutical refrigerators: +2°C to +8°C
    •Low-temperature freezers: down to –45°C or –60°C
    •Ultra-low temperature freezers: –86°C
    •Cryogenic freezers: as low as –150°C

  • Q. 3. What safety and quality certifications do your refrigerators have?

    Our products are manufactured in accordance with international standards and can be supplied with certifications such as FDA CE, ISO 13485, and ISO 9001. Each unit undergoes rigorous performance testing, quality inspection, and temperature calibration before delivery.

  • Q. 4. How do you ensure temperature accuracy and reliability?

    Each model is equipped with a high-precision digital temperature control system, real-time monitoring sensors, and audible/visual alarm functions to detect temperature deviations. Optional data logging and remote monitoring systems are available for enhanced safety and traceability.

  • Q. 5. Can the refrigerators be customized to meet specific requirements?

    Yes. We offer customization options for capacity, interior configuration, voltage, and monitoring systems. Custom branding, data interfaces, and alternative refrigerants (environmentally friendly options) can also be provided upon request.

  • Q. 6. Do you provide international shipping and after-sales service?

    Yes. We export globally and work with logistics partners experienced in handling precision laboratory equipment. Our technical team provides remote support, spare parts, and professional guidance for installation and maintenance.

  • Q. 7. What are the maintenance requirements for cryogenic refrigerators?

    Routine maintenance includes cleaning condenser filters, verifying temperature uniformity, and periodically checking door seals. Our after-sales team can provide maintenance guidelines and technical training for your staff to ensure optimal performance and longevity.

  • Q. 8. How can I choose the right model for my application?

    Our sales engineers will assist you in evaluating your storage requirements — such as temperature range, sample volume, installation space, and power configuration — to recommend the most suitable model for your application.

  • Q. 9. Do you work with distributors or OEM partners?

    Yes. We welcome collaboration with qualified distributors and OEM partners worldwide. We provide full technical support, marketing materials, and training to help our partners serve their markets effectively.

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